Terms and Conditions

Parken Solution VS GmbH, Auf der Roos 3, 65795 Hattersheim am Main, Germany, registered with Frankfurt am Main Local Court under HRB 139224, email: info@parkesicher.de, telephone: +49 151 17898215, operates a comparison and intermediary platform for airport parking and transfer services at www.parkesicher.de.

These Terms and Conditions govern ParkeSicher’s intermediary and booking services and the additional packages offered by ParkeSicher. The Terms and Conditions of the selected provider made accessible during checkout additionally apply to the specific parking, shuttle, valet, vehicle-custody or transfer service.

A booking creates two legally separate contractual relationships: an intermediary and, where applicable, package contract between the customer and ParkeSicher, and a contract for the specific parking, shuttle, valet, vehicle-custody or transfer service between the customer and the provider identified during checkout by company name, address and contact details.

The specific provider service is performed by that provider in its own name, for its own account and under its own responsibility. For that service, the provider is not a performing agent of ParkeSicher. ParkeSicher does not owe the provision or supervision of the parking space, the taking-over, custody or transport of the vehicle or vehicle keys, or the performance of shuttle, valet or transfer services. This differs only where ParkeSicher is expressly identified as the provider in the specific offer. ParkeSicher remains responsible for its own statutory and contractual obligations.

In the event of inconsistencies, mandatory statutory provisions take precedence. Individually agreed checkout information then takes precedence. If the customer has booked a paid ParkeSicher package, its expressly stated cancellation and refund terms take precedence over conflicting provider terms solely for cancellation. In all other respects, the provider’s Terms and Conditions remain applicable. Expressly stated terms that are more favourable to the customer remain unaffected.

The presentation of an offer is not yet a binding offer. Immediately before the order, the provider, service, travel period, extras, payment method and total price including taxes and all mandatory surcharges calculable from the booking details are displayed. Amounts payable through ParkeSicher and directly to the provider are shown separately. Only where costs cannot reasonably be calculated in advance because of the nature of the service are the calculation method and possibility of additional costs disclosed before the order.

By activating the button clearly labelled as creating a payment obligation, the customer submits a binding offer to conclude the contracts described in section 2. The intermediary and, where applicable, package contract with ParkeSicher is concluded when the booking confirmation is received.

The provider contract is also concluded when the booking confirmation is received unless checkout or the confirmation expressly states that provider confirmation is still required. In that case, the provider contract is concluded only upon the separate provider confirmation. If the provider rejects the booking, amounts already collected and attributable to the rejected provider service are refunded under the statutory and agreed rules. The customer receives the booking and contractual information on a durable medium.

The total price agreed immediately before the order for the selected services, including taxes and mandatory price components, is decisive. It includes parking, the ParkeSicher service fee, any selected paid ParkeSicher package, selected provider extras and calculable mandatory surcharges. Splitting payment between ParkeSicher and the provider does not remove the requirement to disclose the full price.

Depending on the offer, charges may apply for valet or shuttle services within stated night-time windows, terminal or airport access, oversized vehicles, additional shuttle passengers or animal transport. Conditions, amounts, the payment recipient and any separate calculation for drop-off and collection must be clear before the order. Calculable mandatory charges form part of the total price; a reference solely in provider information or provider terms is not sufficient. Amounts already included are not charged again.

Additional costs may arise from services requested later or changes to the agreed scope, such as extended parking, late return, additional shuttle journeys or waiting time caused by the customer. The type, amount or calculation method and payment recipient must be transparent before the relevant agreement. Optional additional services require express agreement. Only where costs cannot reasonably be calculated in advance because of the nature of the service are their possible application and calculation method disclosed before the order. Statutory requirements for other claims remain unaffected.

These rules also apply to connected booking systems such as ParkingPro. Missing or incomplete technical price transmission does not in itself create an entitlement to subsequent surcharges. A general notice replaces neither legally required price information nor consent to additionally ordered services. On-site payment does not permit the amount to be disclosed only after booking.

Online payments are technically processed by Stripe Payments Europe, Ltd. By paying the ParkeSicher booking amount shown during checkout, the customer fulfils the payment obligations collected through ParkeSicher. Separately disclosed on-site charges remain payable to the provider. Internal settlement between ParkeSicher and the provider does not alter the contractual allocation of the individual services.

For cash payments, the payment obligation arises when the booking is made and payment is made on site as stated during checkout. VAT treatment and invoicing depend on the respective service and the business supplying that service. A payment receipt from Stripe or ParkeSicher does not replace the provider’s invoice for the provider service.

For amounts attributable to provider services, the provider authorises ParkeSicher to collect and receive payment in the provider’s name and for the provider’s account. Payment to ParkeSicher discharges the customer’s corresponding obligation to the provider. Separately stated on-site charges are covered only where ParkeSicher actually collects them.

Following express authorisation, ParkeSicher may issue invoices as a third party in the provider’s name and for the provider’s account. The provider remains the supplier and invoice issuer and is responsible for VAT treatment and the accuracy of its tax and company details. An immutable copy is made available in the provider’s protected invoice archive. ParkeSicher invoices its own service fees and packages separately in its own name.

Basic is not a paid additional package. The provider terms stored with the offer apply to cancellation.

Standard costs EUR 3.99. It includes German-language ParkeSicher support, cancellation without an additional cancellation charge up to 24 hours before the agreed arrival and, after a fully completed and non-cancelled trip, a personal EUR 5.00 voucher for the next ParkeSicher booking. Upon a valid contractual cancellation, the refundable booking components described in section 6 are repaid; the separately disclosed package price remains excluded. A more favourable provider deadline remains applicable.

Premium costs EUR 6.99. It includes the Standard benefits and cancellation without an additional cancellation charge up to one minute before the agreed arrival. The decisive time is the server-recorded receipt of the cancellation in the verified customer portal, based on the local time at the booked parking location. Upon a valid contractual cancellation, the refundable booking components described in section 6 are repaid; the separately disclosed package price remains excluded. A more favourable provider term remains applicable.

The package service begins with the booking confirmation and provides, in particular, the extended contractual cancellation deadline and ParkeSicher support. If a booking is cancelled under the contractual cancellation right, the separately disclosed price of a booked Standard or Premium package is excluded from the contractual refund. Mandatory statutory rights remain unaffected.

The EUR 5.00 voucher is automatically sent after the trip to the email address used for the booking. It is personal, may be used once and is valid for twelve months. One voucher can be used per booking. Cash payment of the voucher value is excluded.

The cancellation deadline, its source and the agreed arrival applying when the contract is concluded are stored with the booking and shown during checkout and in the booking confirmation. The decisive time is the server-recorded receipt of the cancellation in the verified customer portal, based on the local time at the booked parking location.

If a contractual cancellation is validly declared within that deadline, no additional cancellation charge applies. The paid total price, including the ParkeSicher service fee and booked provider extras, is refunded to the original payment method. The only exclusion is the separately disclosed price of a Standard or Premium package. No package price is charged for the free Basic booking.

For cash payment, no package price was collected in advance. Following a confirmed cancellation, a package price that has not been paid is neither refunded nor subsequently collected. Outside the free cancellation period, the provider terms agreed during checkout and mandatory law apply.

Cancellations may be declared in the verified customer portal. ParkeSicher automatically informs the provider and connected booking systems. Mandatory statutory refund and withdrawal rights remain unaffected. Contractual cancellation and statutory withdrawal are different rights.

Changes to the date, time, vehicle or flight details are possible only to the extent offered and subject to availability. Travel-date or travel-time changes may result in a processing fee disclosed before confirmation and in a higher or lower provider price. The currently offered change process separately discloses a processing fee of EUR 9.99. All price consequences are shown before a confirmation that creates a payment obligation; without confirmation, the existing booking remains unchanged. Mandatory customer rights remain unaffected.

Statutory withdrawal and contractual cancellation must be distinguished. Where a statutory exception applies to a provider service tied to a specific date or period, in particular under section 312g(2)(9) of the German Civil Code (BGB), there is no statutory right of withdrawal for that provider service; contractual cancellation rules remain unaffected. Whether the exception applies in an individual case depends on the specific provider service and the statutory requirements.

A statutory right of withdrawal applies to a paid ParkeSicher service unless a statutory exception applies or the right has expired under the statutory requirements. Under section 356(5) BGB, it can expire after full performance only where, before performance begins, the customer expressly consents to early performance and acknowledges that the right will expire upon full performance. Statutory repayment or compensation claims are governed solely by the statutory requirements; the contractual package-price exclusion in section 6 does not automatically apply to statutory withdrawal. The separate withdrawal information is authoritative.

The customer provides complete and correct contact, vehicle, flight and travel details, checks the booking confirmation and informs ParkeSicher or the provider without undue delay of relevant changes. The provider’s lawful safety and operating instructions must be observed on site.

The identified provider is responsible for properly performing the specific parking, shuttle, valet, vehicle-custody or transfer service. Claims relating to vehicle damage, lost keys, delayed or cancelled shuttle or valet service, or the condition or safety of the parking area must be made against the provider where they fall within its area of responsibility. ParkeSicher assists with complaints without thereby accepting liability for the provider service and remains responsible for its own selection, information, intermediary, booking, package and data-protection obligations. Statutory defect, refund and damages rights are not excluded by an internal notification deadline.

ParkeSicher has unlimited liability for intent and gross negligence, culpable injury to life, limb or health, under mandatory product-liability law and where an express guarantee has been assumed.

For a slightly negligent breach of an essential contractual obligation, liability is limited to the loss that was foreseeable when the contract was concluded and typical for the contract. An essential contractual obligation is one whose fulfilment is necessary for proper performance of the contract and on whose fulfilment the customer may regularly rely. In all other respects, ParkeSicher’s liability for slight negligence is excluded.

The provider is liable for performing the specific provider service. ParkeSicher is liable in this respect only where the loss is caused by a breach of ParkeSicher’s own statutory or contractual obligation. These limitations also apply for the benefit of ParkeSicher’s legal representatives, employees and performing agents. Mandatory statutory liability and statutory rules on the burden of proof remain unaffected.

Reviews can be submitted only on the basis of an allocated booking. ParkeSicher explains on the platform whether and how the booking was verified.

The comparison includes active commercial providers on ParkeSicher whose offer is assigned to the selected airport and selected filters. Offers unavailable for the selected period cannot be booked. In the default “Recommended” sort, the provider order maintained by ParkeSicher for editorial and operational purposes is the decisive parameter; the provider name breaks equal priority. If the customer expressly selects a price or rating sort, that selection replaces the default order. Objective labels such as “Lowest price”, “Best rating” or “Fastest shuttle” explain particular features but do not affect the order. Paid placements currently do not influence the default order. The current explanation is directly and easily accessible from the results list.

Personal data is processed in accordance with the privacy policy accessible during checkout. Booking data is transmitted to the selected provider and, where required for performance, to the payment, hosting, email, booking and integration service providers used.

ParkeSicher is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. After an unresolved dispute has arisen, ParkeSicher provides the information required by section 37 VSBG. The former EU ODR platform was discontinued on 20 July 2025.

German law applies while preserving mandatory consumer-protection provisions of the country in which the consumer has their habitual residence. Statutory places of jurisdiction apply to consumers.

Customer declarations may be made at least in text form. If individual provisions are invalid, the statutory provision takes their place and the remaining provisions remain unaffected.